Terms & conditions

 1. Ordering process and delivery

Your order

When you have selected the appropriate products and wish to complete your order from the chosen restaurant. Submit your order by clicking "place order", please make sure the information given is correct. As soon as the order have been submitted, the restaurant are working on your order and changes will not be possible.

Changing or cancelling your order

When the order has been submitted and payment have been approved it is no longer possible to change or cancel your order. If you still wish to cancel or change the order, it is possible to contact customer service who will then contact the restaurant to see if it is possible to change the order. Although it is nowhere certain we are able to fulfill the cancellation since the restaurant may already have started working on your order. 

Approving of payment method

Should payment not be approved, then the order will not be processed or sent to the restaurant.

Managing your order and order rejected by the restaurant 

When receiving your order, we will process it by sending it to the restaurant, and will confirm by email whether or not the order will be processed or rejected by the restaurant. 

Please note, the confirmation page on the website and the confirming email receiving when placing the order is only to confirm the order have been paid for. Although we urge all our restaurants to confirm all orders as soon as possible and notify at once if any order will not be accepted - if an order has not been accepted we will contact you right away (usually by email). One of the reasons could be if the restaurant is too busy handling the order due to wheather conditions.

Delivering your order

The estimated delivery and pickup times, added by the restaurant are not guaranteed by Takeout. 

You can not cancel your order when placing the order. The order when confirmed on the website will go into production and will be regarded as in progress. 

2. Customer service

General

Customer service is very important for Takeout. Our customer service team will, to the best of their ability try and help any problems that might occur with your order. It is possible to contact customer service, by clicking "contact us by email", "FAQ" or calling our phone number on the front page.

Questions to your order

If there is any delay in your order, or processing it takes more time than usual or if you experience any problems with your order please do not hesitate to contact our customer service as described above. We will then contact the restaurant to sort out the problem, the best possible way.

Complaints and feedback

If you ever experience that the quality of the product or service, does not live up to your standard you are able to post your feedback on the restaurant order page. Reviewing good or bad reviews is an important part of our quality control.

Compensation

If you experience a lower quality in the product or the service being offered from a restaurant and would like a compensation, should you contact the restaurant directly in order to register your complaint. If you are unable to contact the restaurant or the restaurant refuses your complaint, then do contact Takeout customer service within 48 hours of submitting the Takeout order. One of our customer service agents will then attempt to contact the restaurant in order to come to a solution. Please note, we do not control the product or the service offered by the restaurants and cannot be held accountable for any compensation on behalf of the restaurants. 

Takeout customer service can always be contacted on info@takeout.lv or phone number +37123178777.

3. Abuse

By using the payment methods, Takeout wants to make the payment process easy and straightforward. By suspected abuse of credit cards or other payment methods, Takeout reserves the right to not process the order without a warning. Takeout also reserves the right to breach the right to anonymity, if any order being accepted is without a valid recipient. 

4. Order storage

The order will be stored on the Takeout secure servers. If you would like to have the order sent by email, please contact our customer service on info@takeout.lv - remember to note the order number, name of the restaurant and ordering date.

5. Personal data

Takeout is responsible for gathering and handling data. You can learn more about how your personal information is being stored by clicking here: https://takeout.lv/en/privacy


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